What is the “Priority Customer Support” feature of MyFitnessPal Premium?

Premium MyFitnessPal members will receive personalized, priority assistance from our dedicated support team. To ensure priority handling, please note:

At this time we cannot identify Premium users’ tweets or Facebook posts. For Premium support, please create an email support request from our Support Center:

To reach the Support Center and create an email support request:
  • ​On the web: http://www.myfitnesspal.com/help then click “or Email Us”
  • ​On Android and iOS: Help > FAQs/Feedback then tap “Email Us”

If you are requesting support because you are unable to log in:
  • Please try resetting your password first at http://www.myfitnesspal.com/account/forgot_password
  • If you cannot log in after a password reset, create an email support request at http://www.myfitnesspal.com/help and put “Premium User” in the subject line. We will manually verify your Premium status and reply with priority.

For priority handling of your support requests, consider upgrading to Premium.

Priority Support is one of many beneficial features that are part of MyFitnessPal Premium. To review all of Premium’s features, please see this article.

Last Updated: Apr 28, 2015 05:24PM PDT

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