Fitbit Sync Issues - RESOLVED

Tuesday, June 11, 2019, 11:01am PST

Our apologies for the issues with your connected Fitbit account. Monday at around 11:45am we noticed an issue with our Fitbit service causing a backlog which would affect the data syncing between the two programs. 

As of Thursday, 6/6, we believe we have identified the root cause and implemented a fix for it. Due to the extent of the outage, our backlog of Fitbit sync requests was extraordinarily high when we implemented the fix.  This backlog has completed processing all backed up sync requests and sync has resumed as normal.

For members who are still not seeing Fitbit data sync:
It's possible you have an expired access token.  This means that the authentication between MyFitnessPal and Fitbit has expired, and you need to re-authenticate using your Fitbit credentials for sync to resume.  This is not directly related to this incident, but is a top reason why some members do not see data sync.  However, it should be easy to fix if you follow the exact steps outlined below.  Once re-authenticated, sync will resume from the date of relink forward; Past data will not sync.
  1. First, log into your Fitbit account at Fitbit.com.  
  2. Click the gear icon and choose Settings.  
  3. Once in your settings, select the Applications tab, and locate MyFitnessPal.  
  4. Once you find MyFitnessPal click Revoke access.  
  5. Once revoked, return to MyFitnessPal, and verify Fitbit has been successfully revoked.  You can do this via the Your Apps section in the Apps tab on the website (recommended), or the My Apps tab in the Apps & Devices section within the app menu.  
  6. Once you've verified the unlink, please relink Fitbit.
If you're still having trouble with Fitbit after the above relink, please reach out to us here, and we will help as best we can.

If you previously unlinked and were receiving an error when attempting to reconnect Fitbit to your MyFitnessPal account:  Now that the Fitbit issue is resolved, please try to link your Fitbit account to your MyFitnessPal account again.  

We know this was an extended period of time where Fitbit wasn't syncing, and we apologize for the frustration.  Thank you all for your patience while we worked to get things resolved.

All the best,
MyFitnessPal Staff
Last Updated: Jun 11, 2019 11:01AM PDT

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.