Program-wide Issues: Duplicates in Diary, Server Error, Data Sync, Unable to Log - RESOLVED

Tuesday, June 11, 2019, 9:59am PST

Hello, 

Starting Monday afternoon, we began seeing reports from members on a variety of symptoms.  We are investigating (in conjunction with the Fitbit issue described here), and will have things resolved as soon as possible.  

Symptoms being reported and currently affecting members are as follows:
  • Inability to login
  • Duplicated food or exercise items in the diary
  • Data not syncing between platforms
  • Server or data saved locally error
  • Inability to access recipes
These symptoms have subsided since Thursday as the backlog of Fitbit sync requests has improved.  We continued to monitor received reports of these symptoms, which continued to decline as Fitbit health improved.  At this time, we are considering this incident resolved, but are continuing to monitor for continued reports.  

If you are still having trouble, please reach out to us here, so we can triage this with you.


We do genuinely apologize for the frustration.

Best,

MyFitnessPal Staff


 
Last Updated: Jun 11, 2019 09:59AM PDT

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