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Data dump jladen — Jan 29, 2017 06:08AM PST

When I tapped myfitnesspal app it asked for my login (even though I always stay logged in) went through a "synchronizing data" mode and dumped all of my data. I have a blank account. Calories are wrong, shows no weight lost, no friends, day 2 of logging in, I have been logging in since September. I have premium. It shows regular account. Is the app going through something or what could possibly have happened?

1 Community Answers

Best Answer Jan 29, 2017 12:45PM PST Logan


Thanks for posting and sorry for any trouble. It sounds like there may have been a second account created inadvertently at some point. If you have more than one email address that you currently use please try following the forgot password flow on the log in screen, or by clicking here. Please try any additional email address(es) to see if there is more than one active account. If so please log into the additional account(s) to see if it contains your missing account history.

If you only have he one email address, please click here to reach us via email and provide your height, date of birth, and let us know approximately when the account was created so we may assist you further.

please do not provide your personal information here in the public forum

Warm Regards,
MyFitnessPal Staff

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