Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

App Login Fail Will2c — Jun 14, 2019 04:56AM PDT

When I try to login in on the mobile app, I get a login failed. I've uninstalled the app then reinstalled the app. It will work for about two days. After two days, I try to login on the mobile app, I get the same login in failed. I can log into the computer without a problem. Do You think it is the app or maybe my mobile phone?

5 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jun 14, 2019 07:34AM PDT

Hi there,

Thank you for taking the time to contact us. Can you try resetting your password to see if that helps? I have sent a password reset email from our end. Please be on the lookout in your inbox and spam folder for the message.

Please let us know if you continue to have an issue.

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

Will2c Jun 17, 2019 07:01AM PDT

I changed my password. I was able to log into the app from my computer but not from my Android phone. I receive message Login Failed. We were unable to connect to the server to log you in


Up 0 rated Down

Bruce MyFitnessPal Agent Jun 17, 2019 10:25AM PDT

Thanks for getting back to us. Can you let me know the model of the device you are using and the OS of that device so we can take a closer look?

Much appreciated,
Bruce
MyFitnessPal


Up 0 rated Down

pyrilworkout Jul 16, 2019 08:46AM PDT

I am having the same issue. I can log in on my phone through the site and on my computer but I can't login through the app. I am using the login with Facebook option.


Up 0 rated Down

Bruce MyFitnessPal Agent Jul 16, 2019 10:02AM PDT

Hi there,

Thank you for taking the time to contact us and for bringing this to our attention. We are aware some users are experiencing server issues in the app and on our website. Additionally, we’re aware of sync issues with Fitbit as well. Our team is investigating and hope to have these issues resolved as soon as possible.

For more updates, please see our post here.

Our apologies for any inconvenience this may have caused. We do hope otherwise you are enjoying the program. We wish you nothing but success in reaching and maintaining all of your health and fitness goals.

Warm Regards,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.