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My Fit Bit is still linked to my old deleted account so won't sync to my new account libra2004 — Aug 21, 2019 01:20AM PDT

My Fit Bit is still linked to my old deleted account so won't sync to my new account. I can't recall the details for my old account to disconnect it so how can I override this to enable it to sync to my new account?

1 Community Answers

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Bruce MyFitnessPal Agent Aug 21, 2019 07:38AM PDT

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal

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